Privacy policy.

This policy applies to information Meto Health, Inc. collects through our consumer website and apps.

Protected health information handled by clinicians is also governed by our HIPAA Notice of Privacy Practices, which controls where the two overlap.

Account details such as your name, contact information, and login credentials.

Health intake and history you choose to provide, plus lab orders and results.

Payment information, which is handled by our payment processor — we don't store full card numbers.

Device and usage data, such as pages viewed, general location, and how you interact with the service.

To provide and improve the service, route your file to a clinician, fulfil labs and prescriptions, and process payments.

To communicate with you, prevent fraud and abuse, and meet our legal obligations.

With the licensed clinicians who review your care, and with pharmacy and laboratory partners to fulfil orders.

With service providers — for example payment, hosting, and analytics — under contract, and when required by law or to protect safety.

In a business transfer such as a merger or acquisition. We do not sell your personal information.

Information you share with clinicians through Meto may be protected health information (PHI) under HIPAA.

Our handling of PHI is described in the HIPAA Notice of Privacy Practices, available at /hipaa.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand usage.

You can control cookies through your browser, though some features may not work without them.

You can access or update most account information in your settings, opt out of marketing email, and request deletion.

No system is perfectly secure, but we work to protect your data and to notify you of incidents where required by law.

You can access or update most account information in your settings, opt out of marketing email, and request deletion.

Depending on your state, you may have additional rights to access, correct, delete, or limit certain processing. To exercise these, email privacy@meto.co.

We keep information for as long as needed to provide the service and to meet legal, medical-record, and accounting requirements, then delete or de-identify it.

Meto is for adults 18 and older. We don't knowingly collect information from children.

We'll post updates here with a new effective date and notify you of material changes.

Email privacy@meto.co to reach the Privacy Officer.